It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Our rates are designed merely to cover our costs and we offer free domestic shipping on all books and autoship orders.
Domestic book orders are shipped free of charge via USPS Media Mail (2-9 business days).
Mother Dirt Products:
All domestic orders placed via MotherDirt.com ship on Mondays and Tuesdays of each week. Orders that contain the Mist are shipped out on the closest upcoming Tuesday for guaranteed delivery by Friday.
A Mist order placed after 11 AM EST on Tuesday will ship the following week. Cleanser and Shampoo orders are shipped within 48 hours of purchase, Monday through Friday.
We ship international orders containing the Mist on Mondays and Thursday of each week, for delivery by Friday of that same week or Wednesday of the next.
Priority, or 2-Day, shipping is available at additional cost, and the cut off for same-day shipment is 2 PM EST. A 2-Day delivery placed after 2 PM on Wednesday will not ship until Thursday and will not arrive until Monday (2-Day deliveries are not made on weekends).
We use USPS domestically and DHL and FedEx internationally. We are not always able to deliver to PO Box addresses, both because FedEx generally will not (in Canada) and because of the care we take in delivering live bacteria.
We deliver tracking information as soon as your order leaves our warehouse. You can inquire about the status of your order by contacting the company directly. You can email: firstname.lastname@example.org or call 617-401-3191
Other Product Orders:
All orders placed through www.primalblueprint.com are typically shipped from our warehouse within 1-2 business days. To request same-day shipping please contact one of our customer service representatives before 10:30 AM PST at 888-774-6259 (or 310-317-4414) to place your order.
All orders placed from 10:30 AM PST Friday-12:00 AM Sunday will not get processed until the following Monday morning, and typically ship by Tuesday. All orders are shipped from our Southern California location.
All domestic autoship orders (monthly subscriptions) ship FREE.
All other shipping rates are charged according to weight and distance. To simplify the charges we have set three flat rates as follows:
DOMESTIC DELIVERY TIME
Most domestic orders usually arrive in 5-7 business days but can take up to 10 days in some cases.
All orders are shipped via FedEx (7-14 business days). The stated shipping time approximations are barring any customs delays. Each shipment is subject for inspection by the Customs Authority. It is the customer’s responsibility to gain information on their respective government’s import tax laws prior to placing an order. Customers are accountable for the full amount of duties and taxes imposed by their local Customs Authority. International orders do not receive free shipping and handling for autoship and book orders.
In most cases an email will be sent with a link to track the status of your order. If you do not receive this email simply call 888-774-6259 (or 310-317-4414), or you can visit PrimalBlueprint.com, click on the Chat Now box and chat live with one of our friendly customer service representatives.
If you have special shipping requests or have any questions about an order you have placed, please feel free to contact us using our contact form or our toll free number, 888-774-6259 (or 310-317-4414).
EXPEDITED OR OVERNIGHT ORDERS
We only offer expedited delivery on a request basis. If your order is urgent please contact our customer service department who will try to accommodate your needs. Extra fees will apply.
Primal Nutrition, LLC. is not responsible for lost or damaged packages while in transit.