We offer a 30-day full satisfaction guarantee. If you purchase and try any Primal Blueprint health supplements or consumable product on PrimalBlueprint.com or PrimalKitchen.com and are not 100% satisfied, simply return the remaining contents and packaging within 30 days for a full product refund.
To return a product for a refund, please send the product along with a copy of your invoice and your reason for returning to:
1641 S Rose Ave
Oxnard, CA 93033
Refunds will be issued to the same credit card that was charged. We are not responsible for lost or stolen items. We recommend that all returned items be sent using a delivery confirmation to ensure proper delivery.
Once we receive your properly returned package, we will process your refund request within 3-7 business days. Please allow additional time for your financial institution to post the refund to your account. Contact our billing department if you do not see the credit on your account within 1-2 weeks after we processed your request.
Shipping and handling will NOT be refunded.
*Primal Nutrition is not responsible for any lost, stolen or missing packages.
Digital Content and Courses
While Primal Blueprint has a standing money back guarantee on purchases of all physical products (supplements, books, food products), the nature of an online educational experience and instant access to download all course materials prevents us from applying our blanket policy to these items. If you are unsatisfied with your educational experience, we will do everything possible to ensure your satisfaction through one on one email support. Partial refunds may be considered under special circumstances only if you immediately contact us after initial exposure and dissatisfaction with the course content. Just email firstname.lastname@example.org with your questions, concerns, or challenges and we will engage with you to any extent necessary to ensure your total satisfaction.
Gift cards are delivered by email and contain instructions to redeem them at checkout on Primal Kitchen and Primal Blueprint. The e-gift card is sent to the purchaser (you), who then forwards it to the recipient whenever you would like them to receive it.
- No refunds or exchanges on gift cards.
- Primal Kitchen and Primal Blueprint Gift Cards never expire and carry no fees.
- Redeemable towards any Primal Kitchen or Primal Blueprint products including all digital courses.