INTERNATIONAL SHIPPING GUIDELINES
there are quite a few countries that have restrictions on certain products. Our Primal Fuels, Collagen Fuels, and our Mayo are the most commonly restricted products by the Customs Authority. If you are unsure as to whether or not a product you wish to purchase may be restricted, please feel free to reach out to your local Customs Authority.
Collagen Fuel, Collagen Peptides, and Primal Fuel (whey)
These products are Restricted in:
- The United Kingdom (England, Scotland, Wales, Ireland),
- New Zealand
Supplements (all) and Ketchup (Both flavors) - Restricted in Canada.
Mayo (all flavors) - Restricted in Australia.
Avocado Oil Spray - Restricted for all international orders.
Countries we DO NOT SHIP to:
- Trinidad and Tobago
- Africa (as a Continent)
- Virgin Islands
INTERNATIONAL SHIPPING SERVICE & RATES
We ship all International orders via FedEx, and will no longer be using USPS as an International courier. Please ensure that you enter a complete physical shipping address when purchasing as we are unable to ship to PO Boxes.
You may have noticed an increase in our International Shipping rates, please see our reasons for increased ship rates:
- Old rates were for economy shipping, took up to 3 weeks for delivery, with No tracking visibility once departed from the US
- New rates are considered “express” rates and rest assured, Primal went through extensive negotiating with FedEx for the best rates. Delivery time cut less than 1 week, with Full tracking visibility
- New rates include Taxes and Duties prepaid, and the Customer no longer has to pay duty in prior to delivery. This streamlines the customs process
- Overall stance is that Primal believes it’s best practice for express shipping provides a far better customer experience with delivery time and easy receiving. Faster transit time is best for food products.
Please note there is always a slight chance that a small tax fee may still be applied at the time of delivery, but the majority of it is covered in the initial cost.
We do have a couple of International online resellers that you can check out. They may not offer all of our products, but you can visit their websites via the links below:
Primal Kitchen products: https://www.iherb.com/c/primal-kitchen
Primal Blueprint Products: https://www.store.thehealthcloud.co.uk/product-category/primal-blueprint/
If you would like to see our products in a store near you, please reach out to your local grocery store manager and request to see Primal products in your store!
DOMESTIC SHIPPING RATES
It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Shipping is automatically calculated before submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping options and pricing. We have special offers to help with shipping costs, provided you are within the continental U.S.
- One-time domestic orders over $50
- Subscription orders over $25
- Bundled packages (Build Your Own Dressing and Build Your Own Mayo)
Don't want to spend on shipping? Our new Store Locator is Live on Primal Kitchen & Primal Blueprint. Our store locator now pulls in retail locations + product information of where to find a specific product in stores to give customers the best experience of where to buy. Please notify us if any of the stores listed, do not have our product so we may update our site.
Store Locator: https://www.primalkitchen.com/pages/find-a-store
CAN YOU EXPEDITE SHIPPING?
Yes, but we do this on an exception basis only. Please call our customer service department at 888-774-6259 or email email@example.com. Additional charges will apply.
HOW DO I TRACK MY ORDER?
Generally, an email with a shipping confirmation is sent to our customers. If you don't receive an email from us please contact customer service at 888-774-6259 or email firstname.lastname@example.org. For International callers please use 310-317-4414.
**Possible Winter and Holiday Shipping Delays - Please note you may experience possible shipping delays during the winter months due to weather conditions and/or an increase in order volume, due to the holiday season. Please contact us via email at email@example.com or call (888)774-6259 Ext. 4110 so we may assist you with the status of your order.