Do you ship International?
Yes, we do ship Internationally, however, there are quite a few Countries that have restrictions on certain products.
Our Primal Fuels, Collagen Fuels, and our Mayos are the most commonly restricted products by the Customs Authority. If you are unsure as to whether or not a product you wish to purchase may be restricted, please feel free to reach out to your local Customs Authority.
Collagen Fuel, Collagen Peptides, and Primal Fuel (whey)
These products are Restricted in:
- The United Kingdom (England, Scotland, Wales, Ireland),
- New Zealand
- Restricted in Canada.
Ketchup (Both flavors)
- Restricted in Canada.
Mayo (all flavors)
- Restricted in Australia.
Common Countries we Do Not ship to:
- Trinidad and Tobago
- Africa (as a Continent)
- Virgin Islands
We ship all International orders via FedEx, and will no longer be using USPS as an International courier. Please ensure that you enter a complete physical shipping address when purchasing as we are unable to ship to PO Boxes.
You may have noticed an increase in our International Shipping rates, please see our reasons for increased ship rates:
- Old rates were for economy shipping, took up to 3 weeks for delivery, with No tracking visibility once departed from the US
- New rates are considered “express” rates and rest assured, Primal went through extensive negotiating with FedEx for the best rates. Delivery time cut less than 1 week, with Full tracking visibility
- New rates include Taxes and Duties prepaid, and the Customer no longer has to pay duty in prior to delivery. This streamlines the customs process
- Overall stance is that Primal believes it’s best practice for express shipping provides a far better customer experience with delivery time and easy receiving. Faster transit time is best for food products.
Please note there is always a slight chance that a small tax fee may still be applied at the time of delivery, but the majority of it is covered in the initial cost.
We do have a couple of International online resellers that you can check out. They may not offer all of our products, but you can visit their websites via the links below:
Primal Kitchen products:
Primal Blueprint Products:
If you would like to see our products in a store near you, please reach out to your local grocery store manager and request to see Primal products in your store!